FAQs

What warranty does the Online Shop VIGAR offer?

The quality of our Vigar products is fully guaranteed. And is that in Vigar we make rigorous quality controls both in our manufacturing processes and in the materials used in our products.
If you have any question you can contact our "Customer Service" service. Your query will be resolved as quickly as possible.

What's the difference between buying as a Guest and purchasing as a Registered?

If you buy as a Guest, your information will not be stored in our database. If you register, we will save your data so that the next purchase makes it easier and quicker to buy.

If you want to change your profile data

Your profile data can be modified and updated at any time. You must enter "Your account", once inside "My Profile" correct the information and to confirm the changes click on "Accept".

If you have forgotten your password

You must go to the section "Your Account" and click on the "Forgot your password?" Option. Enter the e-mail address you registered with and press "Continue". You will immediately receive an email with your password.

If you want to know if your order was successful

Immediately after you have made the payment, if your order has been recorded correctly you will receive an email confirming your order.

Can I pick up the orders placed in the on-line store in your offices?

For customers in the area we offer the possibility of picking up your orders in our offices, thus saving the shipping costs. When you place your order in the section "Shipping method" you only have to press the option "Pick up at our offices (Gata de Gorgos - Alicante)" and we will not charge the shipping costs. To pick up your order, we will notify you by phone to set day and time.

If you want to know when you will receive your order

As soon as your order leaves our warehouse you will receive an email notifying you.

What is the shipping charge?

Shipping costs will be 6 € for the Spanish Peninsula and Portugal and 12 € for the Balearic Islands.

What is a promotional code for?

This code gives you access to our offers and exclusive promotions and of limited duration. Remember that it is personal and you can only use it once.

How should you use it?

    Select the articles you want and log in.

    Before validating this request will appear next to the subtotal to space where to incorporate the promotion code.

    Enter your code number in the corresponding field.

    Finally press "add", and your basket will be recalculated automatically again.

If no discount appears, check that the terms of use of your promotional code are met and repeat the same operation. And remember that if you have a promotional code and a discount coupon they are not cumulative.

How can you get more discounts and offers?

If you want to benefit from more offers and special promotions, sign up for our Newsletter and you will be the first to know!

What is the sponsorship program?

Inviting your friends you can win. Because every time we receive an order from one of them, you will earn points that you can redeem for discount coupons.

How can I sponsor my friends?

You can sponsor your friends by entering Your Account >> Sponsorship >> Sponsor my friends. From this page you can send an email to all the friends you choose and remember that the more friends you buy in the store the more discounts you will get!

If you want to send a Vigar Gift ...

When making your purchase, we give you the option to send the items purchased to youever you want. When placing your order, in the second phase, in Shipping Information, press Send a different address. Add the date of the person to whom you want to give away the articles and if you wish, we also give you the option to send a congratulation with your order. You will only have to enter your dedication with a maximum of 250 characters, and this personal message will be attached to the shipping package. And do not worry, when it comes to a gift the invoice is never attached to the order, and you will be notified by e-mail of the expedition package.

How can I make sure I have successfully completed my purchase?

Once you have placed your order, you will receive a confirmation e-mail. If you do not receive it, contact our "Customer Service" service.

Are the products refilled with the indication of "out of stock"?

If a product is out of stock, we will try to replace it as soon as possible. If there was no stock, we would remove it from the web.

What should I do if a defective item arrives?

We only sell products in perfect condition, so if, exceptionally, you get a product with a defect, contact our "Customer Service" service.

What should I do if an incorrect item arrives?

If at any time, by mistake, you receive an item that you have not asked to contact our "Customer Service" service.

Can I delete an item from my order?

Yes. From "Your Account" you can delete the articles that you do not want always and when you have not processed the order.

Can I change my order once it has been taken?

If you have confirmed your order, you have a period of 48 hours to notify the "Customer Service" service of your desire to modify it.

Can I cancel my order?

You have 48 hours to cancel your order. In case your order has been processed, you will have to follow the steps detailed in the section "Returns".

Is it possible to receive information in my e-mail with the latest news and offers from Vigar?

Yes. You simply have to subscribe to the Newsletter and you will receive information on the latest news, events, etc.

Can I unsubscribe from the Newsletter?

When you receive your Newsletter at the bottom you have a link to click to effect your down payment.

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